NPS/Survey Automation
Automated surveys with analysis and follow-up workflows
The problem
Customer health signals go unnoticed because monitoring depends on manual review. By the time someone spots a problem, the customer is already halfway out the door.
Customer touchpoints are inconsistent and depend on CSM availability
Every customer gets timely, personalized attention through automated workflows
The solution
We build a custom nps/survey automation system tailored to your specific workflows, tools, and team. Not a generic template, a system built for how your business actually operates.
- Analyze customer lifecycle stages and success metrics
- Configure automated monitoring, outreach, and feedback loops
- Integrate with your CRM and communication platforms
- Launch with real-time customer health visibility
Expected results
Complete workflow visibility from trigger to completion
Automatic exception handling for edge cases
Team freed from process management to focus on outcomes
Industries that benefit
How we'd approach this
This is typically a Connect Your Systems engagement (2-6 weeks).
Multi-step process automation that handles entire workflows end-to-end. From trigger to completion, no human hand-holding required.
Best for: Teams ready to automate an entire process, not just a single task.
What's included
- Complete workflow automation with multiple triggers and actions
- Integration with your existing tools (CRM, email, project management)
- Process documentation
- Team training session
- 60 days of support
FAQ
2-6 weeks. We'll give you an exact timeline after our discovery call where we assess your specific situation.
Almost always yes. We integrate with most modern business tools including CRMs, email platforms, project management tools, accounting software, and more. If you have a specific tool, just ask.
That's the point. We build for your specific process, not a generic template. Unique processes are what we do best.
60 days of dedicated support is included. We monitor for issues, fix bugs, and help with optimization during this period.
We start by measuring your current process: how long it takes, how many steps, where the bottlenecks are. After implementation, we measure again. Most clients see results within the first week.
Absolutely. Many clients start with a focused implementation and expand as they see results. We design with future growth in mind.
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